Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Leather Care Brush off dirt with a soft cloth or brush. Use a non-alkaline leather cleaner for deeper cleaning, applied with a damp cloth. Condition the leather to prevent cracking, using a high-quality conditioner and allowing it to absorb fully before buffing. Suede Care Start by brushing off dirt and dust using a suede brush or soft cloth. For stains, use a suede cleaner or a mixture of water and white vinegar, applied gently with a cloth. Wipe against the grain. Let your boots dry naturally, away from direct heat. Use a suede protector spray to guard against future stains and water damage. We recommend storing your boots standing up with proper stuffing to reinforce the shape and stability of our high-quality boots. Keep your boots in a cool, dry place away from sunlight and heat. With regular care, ARQA Boots will stay beautiful and durable.